Privacy Policy

The Duke Pub & Grill
Effective Date: June 13, 2026

1. Introduction

The Duke Pub & Grill (“The Duke”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers, website visitors, employees, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the applicable privacy laws of Alberta and Canada, including the Personal Information Protection Act (PIPA).

By visiting our website, making a reservation, subscribing to communications, participating in promotions, or interacting with us in person, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Mailing address

Reservation and Event Information

  • Reservation details
  • Event booking information
  • Special requests or accommodations

Marketing Information

  • Newsletter subscriptions
  • Promotion and contest entries
  • Communication preferences

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access
  • Referring websites

Employment Information

If you apply for employment with The Duke, we may collect:

  • Resume and employment history
  • References
  • Contact information
  • Other information relevant to the hiring process

3. How We Use Personal Information

We use personal information to:

  • Provide food, beverage, and hospitality services
  • Process reservations and event bookings
  • Communicate regarding reservations, events, or inquiries
  • Send newsletters, promotions, and special offers (with consent where required)
  • Improve our website, services, and customer experience
  • Conduct contests and promotions
  • Process employment applications
  • Comply with legal and regulatory obligations
  • Protect our business against fraud and security risks

4. Marketing Communications

With your consent, we may send promotional emails, newsletters, event announcements, and special offers.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails, or
  • Contacting us directly using the information below.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Understand visitor behavior
  • Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

We may use third-party analytics services, such as Google Analytics, to help us understand website usage.

6. Disclosure of Information

We do not sell personal information.

We may disclose personal information to:

  • Service providers assisting with website hosting, marketing, reservations, or payment processing
  • Professional advisors such as accountants, lawyers, or insurers
  • Government authorities where required by law
  • Law enforcement agencies where legally authorized or required

All third-party service providers are expected to maintain appropriate privacy and security protections.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, it is securely destroyed or anonymized.

9. Access and Correction Requests

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

Requests should be submitted in writing using the contact information below.

We may require verification of identity before responding to a request.

10. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

11. Third-Party Websites

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Duke Pub & Grill
Email: admin@thedukepub.ca
Phone: (403) 381-1455
Address: Lethbridge, Alberta, Canada

Last Updated: June 13, 2026